Here's a tip from me to you ..... (not "you" who are reading this snippet; but the "you" who called me today at 4:45 pm - when I was happily dreaming about Happy Hour).
If you have a complaint about our product, it would be best to deal with the Customer Service department. The folks in our Customer Service department are well trained and are willing to make you, the customer, a happy customer.
Don't get yourself into a righteous snit and think that you are entitled to the keys to the company. They can't give you those.
Don't demand to speak to the Legal department. Because if you do, then the conversation might go something like this..... (and end up being blogged about)
Me: "Hello, Legal department" (said in my most chirp-y, nice voice that I reserve for answering the phone).
Him: "I'm angry and fed up and want to sue your company."
Him: "I mean it! I've had enough!"
Him: "I'm serious! This is ridiculous the way your company treats people!" (which is not true, by the way - we strive to make sure that our customers are happy customers)
Me: ??????? total silence.
Him: "So, I want to prosecute."
Me: "Sir? You do realize this is the Legal department of the Good Ol' Boy Network? That means we work for the Good Ol' Boys; we can't help you to sue us."
Needless to say the conversation pretty much went nowhere after that and ended with him telling me that he didn't like my attitude.