May 4, 2011

Conversations Like This Are The Only Reason I Go To Work Every Day.

Here's a tip from me to you ..... (not "you" who are reading this snippet; but the "you" who called me today at 4:45 pm - when I was happily dreaming about Happy Hour).

If you have a complaint about our product, it would be best to deal with the Customer Service department.  The folks in our Customer Service department are well trained and are willing to make you, the customer, a happy customer.

Don't get yourself into a righteous snit and think that you are entitled to the keys to the company.  They can't give you those.

Don't demand to speak to the Legal department.  Because if you do, then the conversation might go something like this..... (and end up being blogged about)

Me:  "Hello, Legal department" (said in my most chirp-y, nice voice that I reserve for answering the phone).

Him: "I'm angry and fed up and want to sue your company."

Me:  "Okay."

Him:  "I mean it!  I've had enough!"

Me:  "Okay."

Him:  "I'm serious!  This is ridiculous the way your company treats people!" (which is not true, by the way - we strive to make sure that our customers are happy customers)

Me:  ??????? total silence.

Him:  "So, I want to prosecute."

Me:  "Sir?  You do realize this is the Legal department of the Good Ol' Boy Network?  That means we work for the Good Ol' Boys; we can't help you to sue us."

Needless to say the conversation pretty much went nowhere after that and ended with him telling me that he didn't like my attitude.
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18 comments:

  1. Ms. AMay 4, 2011 at 7:29 PM

    Nothing better come between Gigi and her dreams of Happy Hour! You don't want to risk seeing her UNHAPPY Hour!

    ReplyDelete
  2. AnonymousMay 4, 2011 at 7:50 PM

    Haha - so did he think talking to the legal department of the company he wanted to sue would be beneficial to him? What a douche canoe.. *sigh*

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  3. CarolMay 4, 2011 at 7:51 PM

    Awww, we are surrounded by idiots in those hours before glorious happy hour. All we can really do is blog about it.

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  4. FoursonsMay 4, 2011 at 8:09 PM

    Gotta love when people drop blog fodder in your lap. Idiots I tell ya. All of them.

    ReplyDelete
  5. kathrynMay 4, 2011 at 8:39 PM

    OHMYGOD! This post had me in stiches! Oh, sweetie...you are a genius with your "Okay" response. Absolutely priceless.

    The fact that the guy wanted you to help him bring down your own company is hilarious. I think someone got a jump on that happy hour!

    ReplyDelete
  6. DJanMay 4, 2011 at 9:32 PM

    This was sure fun! :-) :-)

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  7. nonoMay 4, 2011 at 10:45 PM

    ha ha _ Mama told me there would be days like these.

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  8. Bossy BettyMay 5, 2011 at 11:10 AM

    I found this very funny!!! Hope you got to your happy hour.

    ReplyDelete
  9. gayleMay 5, 2011 at 8:23 PM

    My daughter gets so of this same kind of thing!


    Hope you have a great weekend!

    ReplyDelete
  10. Cousin BMay 6, 2011 at 12:29 AM

    LOLO! What a dumb ass.

    My saying when trying to help someone who is a raving maniac and won't settle down:

    "Sir, there are only two people who really care about your problem, and one of us is losing interest real fast."

    ReplyDelete
  11. Fresh GardenMay 6, 2011 at 1:34 AM

    Wow, unbelievable! ;)

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  12. SymdaddyMay 6, 2011 at 9:48 AM

    Ah Gigi, my dear, you have ceased your 'ramblings' and graduated to become a teller of delightful tales.

    To make you feel better, I promise never to ring you at that time in morning again!

    ReplyDelete
  13. JerryMay 8, 2011 at 5:36 PM

    Well, if your Legal Department can't help me sue you, whose Legal Department can? Incompetent boobs.

    Them, not you. Don't sue me. I wasn't commenting on your boobs...it was their...I mean them. I haven't been able to sue anyone yet. As you can see, it is so confusing.

    ReplyDelete
  14. Trooper ThornMay 9, 2011 at 5:02 PM

    But don't you have an obligation to disclose all your weaknesses, prejudices and fears to the potential plaintiff on the phone?

    ReplyDelete
  15. Alan W. DavidsonMay 10, 2011 at 6:03 AM

    Yeah, you can't keep all the folks happy (as they say). SOme of the worst complainers at our place are the buiders that we sell our building to (the guys who put them up, whom we assumed were 'on the same team'). We've got volumes written on protocol and bend over backwards to keep customers happy... Hope that it didn't spoil the Happy Hour!

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  16. Jolene PerryMay 11, 2011 at 12:37 PM

    Awesome - thanks for the laugh.

    I always want to yell at people - don't you know if you don't behave around me you'll end up as blog fodder??

    ReplyDelete
  17. JessMay 11, 2011 at 8:44 PM

    I enjoy transferring customers to our legal department. We usually have a giggle before I transfer. "Said person wants to know why we sent them to collections. Apparently not paying their bill for the last 8 months has nothing to do with it. They still want to talk to you."

    I'm the well-trained customer service rep who goes "mmhmm. of course. Yes sir. Well did you ever think of paying your bill? No? Okay. Sir. No problem."

    ReplyDelete
  18. Lee WeberMay 12, 2011 at 2:18 PM

    LMAO- seriously.............

    ReplyDelete

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