August 21, 2009

I might need an alibi . . .

I have spent the entire morning trying to figure out which bundle package would be the better deal for our family.

This I decided to do because if darling hubby goes into a rant one more time about how ESPN and the cable company are in cahoots because he cannot see Monday night football on regular tv, or complains about why his team in never on the local channels (gee could that be because they are in another STATE!)  I just may have to shoot him.  Although, he is correct – we currently have the most basic, basic cable you can get – which means we have very limited number of channels; which is fine with me because I don’t watch much tv anyway.  But if we wanted to upgrade to get the two or three extra channels that would be watched we have to pay about $50 more a month and then receive a whole bunch of stuff we wouldn’t watch.  That is greed pure and simple. 

The phone company’s website was actually pretty informative {surprise!}.  The cable company on the other hand. . . why even HAVE a website if you aren’t going to have the necessary information on it?  Really?  So I hooked up to the instant chat thingy to ask my question to a representative.  It should have been a very easy question to answer.  All I wanted to know was how much the regular price would be after the “special” was over.  Apparently this is an extremely difficult question to answer.  The first rep. I “chatted” with couldn’t answer and sent me to another rep.  Did she give the second rep. all the info that I had provided her?  No.  So I had to go through the whole song and dance again.  Finally the second guy tells me – well, you are going to need to call our sales department.  ::sigh::  I’m at work here – I don’t have time for this crap.  But I called because apparently I am the only one in this family who has time to do this stuff.

Had to go through the hell that is phone-tree land.  I finally growled at the recording that all I wanted was to talk to a human.  The recording cheerfully responded, “Okay, but first I need xyz.”  ::sigh::  Eventually I reached a human and he was actually coherent and understood what I was asking and answered the question.  Finally! 

Now, how much do you want to bet that after I have wasted spent this whole morning working on this – because hubby doesn’t have the time (like I do??) - when I take all this lovely information home to hubby that he will decide that we should leave everything as is?

So, I am asking you right now – who wants to be my alibi when I completely lose it?  I can’t go to jail folks – I have a son to raise who may soon be father-less.

3 comments:

  1. At least you got through....try to ring Sky here and you'll be lucky if you talk to someone after an hour. BT- when you do eventually get someone after maybe two hours of waiting they're based in India and I've quite often got cut off halfway through the conversation only to have to start all over again! Don't these people realise we have a life?
    If husband wants it maybe he should sort it... LOL

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  2. LOL! Chic Mama - if I left anything to him we would still be living in a cave somewhere trying to decide whether or not fire would be a good thing!!!

    BTW, he decided to leave things as they are - why do I even try . . .

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  3. I got a laugh out of that, because talking to customer service reps on the phone -- for just about ANYTHING -- is enough to make one lose it. I've done it enough myself. Glad you got it worked out.

    By the way, loved your comment about your son's sports experience on Live Laugh Pull Your Hair Out. Great story. Information to come in handy for MY son (he's only 3 yet, but I'm learning what I need for the future).

    Loved visiting your blog. =)

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